SAID ABDULLAH MAHMUD

Versatile IT Professional & Customer Relations Specialist

Kaduna, NG.

About

Highly motivated and detail-oriented IT professional with a robust background in computer science, IT support, and customer relationship management. Adept at resolving complex technical issues, optimizing system performance, and leading customer-focused teams to enhance service delivery and minimize operational downtime. Committed to continuous learning and leveraging technology to drive business efficiency and user satisfaction.

Work

Abuja Metropolitan Management Council

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Web Administrator / IT Support

Abuja, FCT, Nigeria

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Summary

Optimized IT infrastructure and web presence, ensuring seamless operations and effective user support within a metropolitan council.

Highlights

Provided comprehensive IT support and system maintenance, enhancing operational performance and minimizing downtime for critical council systems.

Managed and updated web content, ensuring accuracy and accessibility while resolving technical issues for diverse users.

Implemented proactive maintenance protocols, improving system stability and reducing reported issues by an estimated 15%.

Collaborated with cross-functional teams to troubleshoot and resolve complex technical challenges, ensuring business continuity.

Protein International (OPAY)

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Customer Care Team Leader

Unknown, Unknown, Nigeria

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Summary

Led and supervised customer care operations, driving improved service delivery and resolving complex customer issues for a financial technology firm.

Highlights

Supervised and mentored a customer care team, enhancing performance and ensuring high-quality service delivery.

Resolved critical customer issues efficiently, improving satisfaction rates and fostering positive client relationships.

Streamlined service delivery processes, reducing resolution times by an estimated 10% through effective team coordination.

Trained new team members on product knowledge and customer interaction best practices, contributing to overall team effectiveness.

Fidelity Bank Plc

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Direct Sales Executive

Unknown, Unknown, Nigeria

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Summary

Drove customer acquisition and managed relationships, effectively promoting banking products and services for a leading financial institution.

Highlights

Promoted a diverse portfolio of banking products and services, successfully meeting sales targets and expanding the customer base.

Supported robust customer acquisition strategies, contributing to significant growth in client relationships.

Managed and nurtured customer relationships, ensuring high retention rates and client satisfaction.

Identified customer needs and offered tailored financial solutions, increasing product adoption and revenue generation.

Volunteer

Financial Secretary

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Kaduna State Students Association in Sudan

Managed financial records and budgets for a student association in Sudan, ensuring transparency and accountability.

Highlights

Managed financial transactions and maintained accurate records for the association, ensuring fiscal integrity.

Prepared financial reports and managed budgets, supporting the association's operational goals.

Facilitated transparent financial operations, contributing to effective resource allocation for student initiatives.

Member

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Nigerian Literature Students Association

Actively participated in the Nigerian Literature Students Association, fostering cultural and academic engagement.

Highlights

Contributed to discussions and activities promoting Nigerian literature and cultural exchange.

Collaborated with peers on literary projects and events, enhancing student engagement.

Member

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National Association of Nigerian Students (NANS), Sudan Chapter

Engaged with the National Association of Nigerian Students, advocating for student welfare and community building.

Highlights

Participated in student advocacy initiatives and community development projects within the NANS Sudan Chapter.

Collaborated with student leaders to address student needs and foster a supportive environment.

Education

Nigerian Defence Academy (NDA)

Kaduna, Kaduna State, Nigeria
Master's Degree Information Security and Privacy (MISP)

University of Medical Science and Technology

Khartoum, Unknown, Sudan
Bachelor of Science (B.Sc.) Computer Science

Umar Bun Khattab Model Secondary School

Kaduna, Kaduna State, Nigeria
Certificate General Studies

LGEA Aliyu Makama Primary School

Barnawa, Kaduna, Kaduna State, Nigeria
Certificate Primary Education

Skills

IT Support and Troubleshooting

IT Support, Troubleshooting, System Maintenance, Technical Issue Resolution.

Database Management

Database Management.

Web Administration

Web Administration, Web Content Management, User Support.

Customer Service and Team Leadership

Customer Service, Team Leadership, Client Relationship Management, Service Delivery Optimization.

Graphic Design

Graphic Design.

Sales & Relationship Management

Sales, Customer Acquisition, Relationship Management, Product Promotion.

Financial Management

Financial Management, Budgeting, Financial Reporting, Record Keeping.