# SAID ABDULLAH MAHMUD - Versatile IT Professional & Customer Relations Specialist
Source: https://hello.cv/siadabdullah
Kaduna

## Links
- Email
- Phone

## About
Highly motivated and detail-oriented IT professional with a robust background in computer science, IT support, and customer relationship management. Adept at resolving complex technical issues, optimizing system performance, and leading customer-focused teams to enhance service delivery and minimize operational downtime. Committed to continuous learning and leveraging technology to drive business efficiency and user satisfaction.

## Work
### Web Administrator / IT Support | Abuja Metropolitan Management Council
Optimized IT infrastructure and web presence, ensuring seamless operations and effective user support within a metropolitan council.
- Provided comprehensive IT support and system maintenance, enhancing operational performance and minimizing downtime for critical council systems.
- Managed and updated web content, ensuring accuracy and accessibility while resolving technical issues for diverse users.
- Implemented proactive maintenance protocols, improving system stability and reducing reported issues by an estimated 15%.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical challenges, ensuring business continuity.
### Customer Care Team Leader | Protein International (OPAY)
Led and supervised customer care operations, driving improved service delivery and resolving complex customer issues for a financial technology firm.
- Supervised and mentored a customer care team, enhancing performance and ensuring high-quality service delivery.
- Resolved critical customer issues efficiently, improving satisfaction rates and fostering positive client relationships.
- Streamlined service delivery processes, reducing resolution times by an estimated 10% through effective team coordination.
- Trained new team members on product knowledge and customer interaction best practices, contributing to overall team effectiveness.
### Direct Sales Executive | Fidelity Bank Plc
Drove customer acquisition and managed relationships, effectively promoting banking products and services for a leading financial institution.
- Promoted a diverse portfolio of banking products and services, successfully meeting sales targets and expanding the customer base.
- Supported robust customer acquisition strategies, contributing to significant growth in client relationships.
- Managed and nurtured customer relationships, ensuring high retention rates and client satisfaction.
- Identified customer needs and offered tailored financial solutions, increasing product adoption and revenue generation.

## Volunteer
### Financial Secretary | Kaduna State Students Association in Sudan
Managed financial records and budgets for a student association in Sudan, ensuring transparency and accountability.
- Managed financial transactions and maintained accurate records for the association, ensuring fiscal integrity.
- Prepared financial reports and managed budgets, supporting the association's operational goals.
- Facilitated transparent financial operations, contributing to effective resource allocation for student initiatives.
### Member | Nigerian Literature Students Association
Actively participated in the Nigerian Literature Students Association, fostering cultural and academic engagement.
- Contributed to discussions and activities promoting Nigerian literature and cultural exchange.
- Collaborated with peers on literary projects and events, enhancing student engagement.
### Member | National Association of Nigerian Students (NANS), Sudan Chapter
Engaged with the National Association of Nigerian Students, advocating for student welfare and community building.
- Participated in student advocacy initiatives and community development projects within the NANS Sudan Chapter.
- Collaborated with student leaders to address student needs and foster a supportive environment.

## Education
### Nigerian Defence Academy (NDA) | Information Security and Privacy (MISP)
### University of Medical Science and Technology | Computer Science
### Umar Bun Khattab Model Secondary School | General Studies
### LGEA Aliyu Makama Primary School | Primary Education

## Skills
### IT Support and Troubleshooting
Proficient
- IT Support
- Troubleshooting
- System Maintenance
- Technical Issue Resolution
### Database Management
Proficient
- Database Management
### Web Administration
Proficient
- Web Administration
- Web Content Management
- User Support
### Customer Service and Team Leadership
Proficient
- Customer Service
- Team Leadership
- Client Relationship Management
- Service Delivery Optimization
### Graphic Design
Proficient
- Graphic Design
### Sales & Relationship Management
Proficient
- Sales
- Customer Acquisition
- Relationship Management
- Product Promotion
### Financial Management
Proficient
- Financial Management
- Budgeting
- Financial Reporting
- Record Keeping

## Source
Read this profile on Hello.cv: https://hello.cv/siadabdullah
Create your free profile at https://hello.cv